Introduction

Go Ventures (“we,” “us,” or “our”) is a Business Process Outsourcing (BPO) organization based in Pakistan. We provide services to clients in the United States (“US”). We are committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our services.

Scope

This Privacy Policy applies to all personal information collected, processed, or stored by Go Ventures in the course of providing services to our clients. This includes information relating to our clients’ customers, employees, and other individuals.

Information We Collect

The types of personal information we may collect include:

• Identifying Information: Names, addresses, phone numbers, email addresses, dates of birth, social security numbers (where necessary and with explicit consent), government-issued identification numbers, and other similar identifiers.
• Financial Information: Bank account numbers, credit card numbers, and other financial data.
• Customer Service Information: Inquiries, complaints, and other communications.
• Employment Information: For job applicants and employees, this may include resumes, employment history, education, references, and background check information.
• Other Information: Any other information that our clients provide to us in connection with the services we provide.

How We Collect Information

We collect information in various ways, including:

• From our Clients: Clients provide us with personal information to process as part of our services.
• Directly from Individuals: We may collect information directly from individuals through phone calls, emails, online forms, and other interactions.
• From Third-Party Sources: We may collect information from third-party sources, such as credit reporting agencies, background check providers, and publicly available databases, where permitted by law.

How We Use Information

We use personal information for the following purposes:

• Providing Services: To provide and manage the services requested by our clients.
• Customer Support: To respond to inquiries and complaints, and provide customer support.
• Human Resources: To manage job applications, conduct background checks, and administer payroll and benefits for our employees.
• Compliance: To comply with applicable laws and regulations, including data protection laws.
• Security: To protect our systems and prevent fraud.
• Improving Services: To analyze data and improve our services.

Data Security

We maintain appropriate technical and organizational security measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:¹

• Access Control: Limiting access to personal information to authorized personnel.
• Data Encryption: Encrypting sensitive data in transit and at rest.
• Physical Security: Securing our facilities and equipment.
• Employee Training: Training our employees on data security and privacy best practices.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by² law.

Data Transfers

As a BPO providing services to US clients, we transfer personal information from the European Economic Area (“EEA”) and Switzerland to Pakistan. We comply with applicable data transfer laws, such as the EU General Data Protection Regulation (“GDPR”), when transferring personal data from the EEA or Switzerland. This may include implementing Standard Contractual Clauses or other approved data transfer mechanisms.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights:

• Right of Access: You may have the right to access your personal information.
• Right to Rectification: You may have the right to correct inaccurate or incomplete personal information.
• Right to Erasure: You may have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Restriction of Processing: You may have the right to restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You³ may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You⁴ may have the right to object to the processing of your personal information in certain circumstances.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Go Ventures

4th Floor, Building 82-C, Lane No 2, Al Murtaza Comm, Phase 8 DHA, Khi, Karachi, Pakistan, 77056

info@goventuresteam.com

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify⁵ our clients of any material changes.

12. Specific Considerations for US Client Data

• Compliance with US Laws: We comply with all applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other relevant legislation.
• Data Subject Requests: We will assist our US clients in responding to data subject requests from their customers, as required by applicable law.
• HIPAA Compliance: If we process Protected Health Information (PHI) on behalf of our clients, we will enter into Business Associate Agreements (BAAs) and comply with the Health Insurance Portability and Accountability Act (HIPAA).

This Privacy Policy is designed to be comprehensive, but it may not address all possible data privacy situations. We are committed to protecting your privacy and will handle your information with care.